Case study · Estate Management
Managing service charges across residential communities can be time-consuming and difficult to track. With Subby, SPDC made collections more organised, transparent, and easier for both management and residents.
Service charges paid on time
Fewer payment disputes
Estates managed on one billing system
Location
Abuja, Nigeria
Industry
Property management
Scale
1,100+ resident households
The recurring payment problem
Before Subby, SPDC ran into the same problems as every business that collects payments on a schedule:
Their workflow
Residents, units, and service charges
The infrastructure is shared. The workflow is not.
Problem
Residents paid service charges at different times, or forgot entirely, while facility managers relied on notebooks, spreadsheets, and bank apps to track collections.
Security, waste management, and other estate services continued every month, but delayed payments created cash-flow pressure and made it harder to maintain consistent service delivery.
Following up on overdue payments took hours, and disputes between management and residents got buried in estate WhatsApp groups.
Solution
An estate manager needs to think about residents, units, and service charges. SPDC moved its recurring service charges onto Subby, with each unit tied to the right charge.
Residents receive WhatsApp, SMS, and email reminders before their service charges are due, helping them stay ahead of upcoming payments.
SPDC’s management team can see paid, outstanding, and disputed accounts from one dashboard, making collections more organised and easier to follow up on.
Subby features used
How it works
Each unit is assigned a recurring service charge plan based on the estate and services provided.
WhatsApp, SMS, and email reminders help residents remember upcoming service charge payments.
SPDC sees which units have paid, which accounts are outstanding, and which payments need attention.
Payment disputes are logged and handled on Subby instead of in estate WhatsApp groups.
Results
With Subby, SPDC increased the share of service charges paid on time to 88% and reduced payment disputes by about 70%.
Facility managers spend less time chasing payments and more time delivering the estate services residents are paying for.
SPDC now uses one consistent service charge collection process across three residential communities in Abuja.
Service charges paid on time
Fewer payment disputes
Estates managed on one billing system
“Subby gave us a clearer way to collect service charges and follow up on overdue payments. Residents know what they owe, and our team knows exactly what needs attention.”
Ibrahim Musa
Estate Manager, SPDC
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