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Case study · E-commerce

How CeedMart runs “pay small small” instalment plans across three cities with Subby

CeedMart is an e-commerce and retail business with branches in Lagos, Uyo, and Port Harcourt. Customers buy laptops, gadgets, solar generators, and security cameras on “pay small small” plans, and Subby keeps every instalment on schedule.

3

Branches on one billing system

4

Product lines sold on instalments

1

Dashboard for every instalment plan

Location

Lagos · Uyo · Port Harcourt

Industry

Electronics & energy retail

Scale

Instalment customers across 3 cities

The recurring payment problem

Different businesses. Same recurring payment problem.

Before Subby, CeedMart ran into the same problems as every business that collects payments on a schedule:

  • Customers forget to pay
  • Payments fail
  • Collections live across spreadsheets, bank alerts, phone calls, and payment links
  • Finance can’t tell what was collected, what failed, what is outstanding, and what has actually settled

Their workflow

Structured instalment plans and outstanding balances per order

The infrastructure is shared. The workflow is not.

Problem

Every instalment was another payment to chase

A good laptop, a solar generator, or a set of security cameras is a big purchase. CeedMart’s “pay small small” plans make them affordable, but every plan turns one sale into a long series of payments.

Customers forgot due dates and transfers failed. Instalments were tracked across spreadsheets, bank alerts, phone calls, and WhatsApp chats, and branch staff spent hours calling customers to find out who was up to date.

With branches in Lagos, Uyo, and Port Harcourt, each location recorded payments differently. Head office could not tell what had been collected, what had failed, what was still outstanding, and what had actually settled.

Solution

Pay small small, structured on Subby

An e-commerce business may need recurring subscriptions or structured instalment plans. For CeedMart, it is instalments, so that is the workflow Subby runs.

When a customer picks a laptop, gadget, solar generator, or security camera on a payment plan, the plan is created with a clear schedule, amount per instalment, and total balance.

Subby collects each instalment automatically and sends reminders before every due date. When a payment fails, Subby retries it and flags the account, so branch teams only step in when it is really needed.

Every branch works from the same dashboard. Head office sees active plans, overdue accounts, outstanding balances, and settlements across Lagos, Uyo, and Port Harcourt without stitching together branch reports.

Subby features used

  • Recurring payment plans
  • Business-type workflows
  • SMS, email, in-app, Telegram & WhatsApp reminders
  • Failed payment retries
  • Outstanding collections
  • Settlements & payouts

How it works

From signup to settlement on Subby

  1. 1

    Customer picks a product and a plan

    Laptops, gadgets, solar generators, and security cameras can be bought outright or on a “pay small small” instalment schedule.

  2. 2

    Subby sets up the instalments

    Each plan has a clear amount, schedule, and total balance, so the customer and CeedMart both know exactly what is owed and when.

  3. 3

    Reminders go out before each due date

    WhatsApp, SMS, and email reminders keep customers ahead of their next instalment instead of finding out they missed it.

  4. 4

    Failed payments are retried

    Subby retries failed instalments automatically and surfaces overdue accounts for follow-up.

  5. 5

    Every branch, one view

    Lagos, Uyo, and Port Harcourt work from one dashboard, giving head office a live view of instalment revenue, outstanding balances, and settlements.

Results

More customers can buy. Fewer instalments slip.

With collections and reminders running on Subby, “pay small small” stopped being an admin burden and became a reliable way to sell more laptops, gadgets, solar generators, and security cameras.

Branch staff spend less time chasing payments and more time serving people in-store.

Head office finally has one view of every instalment plan across all three cities, which makes it easier to expand into new products and new locations.

3

Branches on one billing system

4

Product lines sold on instalments

1

Dashboard for every instalment plan

“Pay small small is how many of our customers can afford the things they need. Subby makes sure every instalment is tracked and collected, across every branch.”

CeedMart Team

CeedMart Team

CeedMart