Name: Subby App
Brand: Subby
SKU: SUBBY-APP-001
Availability: InStock

The recurring payment problem

Different businesses. Same recurring payment problem.

Before Subby, MODE Logistics ran into the same problems as every business that collects payments on a schedule:

Teams spend hours chasing renewals
Disputes get buried in WhatsApp conversations
Collections live across spreadsheets, bank alerts, phone calls, and payment links
Finance can’t tell what was collected, what failed, what is outstanding, and what has actually settled

Their workflow

Contract lanes, retainers, and billing schedules

The infrastructure is shared. The workflow is not.

Problem

Manual billing slowed every contract cycle

Recurring lanes and retainers were invoiced by hand. Disputes over amounts and dates were argued over WhatsApp and email, and ate days out of every month.

Sales reps spent hours chasing payments instead of booking loads. Collections lived across spreadsheets and bank alerts, so finance could not say with confidence what had been collected, what was outstanding, and what had settled.

As contract volume grew, the old process capped how fast MODE could scale without hiring more finance people.

Solution

Recurring schedules for clients on Subby

MODE’s workflow is built around contract lanes and retainers. Each client is set up on Subby with a clear schedule, amount, and status.

Collections, reminders, and disputes live in one dashboard. Late payments show up as outstanding collections and trigger follow-up without a spreadsheet hunt.

Reps stay focused on operations; finance monitors settlements and payouts without rebuilding reports from bank statements.

Subby features used

Recurring payment plans
Business-type workflows
SMS, email, in-app, Telegram & WhatsApp reminders
Outstanding collections
Disputes tracking
Settlements & payouts

How it works

From signup to settlement on Subby

1
Contract becomes a Subby plan
Recurring freight or retainer terms are captured as a billing schedule with clear tenure.
2
Collections run on cadence
Subby tracks who has paid, who is pending, and which payments are outstanding.
3
Reminders reduce chase time
Automated reminders cut the back-and-forth that used to stall month-end.
4
Disputes surface early
Billing disputes are tracked on Subby, not buried in chats, so they are resolved before they destroy margin.

Results

More booked work, cleaner cash

Billing disputes fell sharply. Reps roughly doubled time spent on booking versus payment clarification.

Realized margins improved as fewer invoices slipped or got renegotiated after the fact.

MODE spends less time chasing payments and more time moving freight for the clients who pay for it.

Higher realized margins

Rep output on booking

80%

Fewer billing disputes

“Billing used to be our bottleneck. Now it’s a system we barely think about, and the books actually match the work.”
Chinedu Okafor
Operations Director, MODE Logistics

How MODE Logistics turned contract billing into a recurring engine

Different businesses. Same recurring payment problem.

Manual billing slowed every contract cycle

Recurring schedules for clients on Subby

From signup to settlement on Subby

Contract becomes a Subby plan

Collections run on cadence

Reminders reduce chase time

Disputes surface early

More booked work, cleaner cash

More customers