Case study · Logistics
MODE Logistics runs dedicated and recurring freight contracts. Subby automated client billing schedules so reps book loads while finance sees cash clearly.
Higher realized margins
Rep output on booking
Fewer billing disputes
Location
Lagos, Nigeria
Industry
Logistics & distribution
Scale
120+ recurring contract clients
Problem
Recurring lanes and retainers were invoiced by hand. Disputes over amounts and dates ate days out of every month.
Sales reps spent hours clarifying invoices instead of booking. Finance closed the books late because nobody trusted a single source of truth.
As contract volume grew, the old process capped how fast MODE could scale without hiring more finance people.
Solution
MODE put dedicated and retainer-style contracts on Subby recurring plans. Each client has a clear schedule, amount, and status.
Collections, reminders, and dispute visibility live in one dashboard. Failed or late payments trigger follow-up without a spreadsheet hunt.
Reps stay focused on operations; finance monitors settlements and earnings without rebuilding reports from bank statements.
Subby features used
How it works
Recurring freight or retainer terms are captured as a billing schedule with clear tenure.
Subby tracks who has paid, who is pending, and which payments failed.
Automated reminders cut the back-and-forth that used to stall month-end.
Payment issues are visible before they quietly destroy margin.
Results
Billing disputes fell sharply. Reps roughly doubled time spent on booking versus payment clarification.
Realized margins improved as fewer invoices slipped or got renegotiated after the fact.
MODE treats recurring contracts as a productized revenue stream — with Subby as the operating system for collections.
Higher realized margins
Rep output on booking
Fewer billing disputes
“Billing used to be our bottleneck. Now it’s a system we barely think about — and the books actually match the work.”
Chinedu Okafor
Operations Director, MODE Logistics
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