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Case study · Logistics

How Axle Logistics scaled retainers across new markets with Subby

Axle Logistics sells recurring capacity retainers to shippers. Subby became the billing backbone for expansion into new cities.

5

New markets entered

3.5x

Retainer revenue growth

99%

Billing uptime

Location

Ibadan, Nigeria

Industry

Third-party logistics

Scale

Multi-city shipper retainers

Problem

Expansion stalled on billing complexity

Every new city meant new contracts, new invoice habits, and new reconciliation pain.

Without a standard recurring billing layer, Axle could not confidently productize retainers the way they productized lanes.

Finance feared growth because each market added another messy process.

Solution

Retainers standardized on Subby

Capacity retainers and recurring lane packages were modeled as Subby plans with clear tenure and pricing.

Collections, reminders, and settlements work the same whether the client is in Ibadan, Lagos, or a new market.

Earnings overview gives leadership a multi-market MRR snapshot without waiting on month-end spreadsheets.

Subby features used

  • Recurring retainers
  • Collections & settlements
  • Reminders
  • Earnings overview
  • Customer lifecycle

How it works

From signup to settlement on Subby

  1. 1

    Shipper buys a retainer plan

    Recurring capacity is billed on a schedule both sides can see.

  2. 2

    Same playbook in every city

    New markets inherit Subby collections instead of inventing local invoice chaos.

  3. 3

    Failed payments are recovered

    Retries and reminders protect retainer revenue automatically.

  4. 4

    Leadership tracks growth

    Earnings and customer status stay visible as the footprint expands.

Results

Expansion without billing chaos

Axle entered five new markets with stable collections from day one. Retainer revenue grew 3.5×.

Finance stopped being the bottleneck on go-to-market decisions.

Recurring revenue is now a first-class product line, not an afterthought invoice.

5

New markets entered

3.5x

Retainer revenue growth

99%

Billing uptime

“We don’t open a market until billing is ready. Subby made “ready” the default.”

Yemi Balogun

Yemi Balogun

CEO, Axle Logistics